FAQ

.si domains

What is the procedure for domain registration?

1. start a domain registration at our site,
2. after completing the registration form, you will recieve a confirmation e-mail with payment instructions,
3. domain is registered immediatly after payment is recieved.

I would like to renew an .si domain. How can I do this?

1. fill out the form on our site and enter your user data,
2. after completing the form, you will recieve a confirmation e-mail with payment instructions,
3. domain is renewed immediatly after payment is recieved.

How can I change ownership of an .si domain?

1. fill out the form on our site and enter your user data,
2. after completing the form, you will recieve a confirmation e-mail with payment instructions,
3. the transaction is started after payment is recieved,
4. Arnes forwards the message to the domain owners' e-mail (both old and new holder),
5. BOTH holders confirm the transfer by clicking the link in the e-mail sent by Arnes or they send a fax. confirming the transfer to +386 4 583 19 99,
6. Arnes confirms the transfer, the transaction is complete.

I would like to transfer an .si domain to to Domenca? How can I do this?

1. fill out the form on our site and enter your user data,
2. after completing the form, you will recieve a confirmation e-mail with payment instructions,
3. the transaction is started after payment is recieved,
4. Arnes forwards the message to the domain owner's e-mail,
5. the owner confirms the transfer by clicking the link in the e-mail sent by Arnes or by sending a fax to +386 4 583 19 99,
6. Arnes confirms the transfer, the transaction is complete.

I forgot to renew my .si domain, which is now quarantined. What can I do?

1. fill out the form on our site and enter your user data,
2. after completing the form, you will recieve a confirmation e-mail with payment instructions,
3. the domain is removed from quarantine and renewed immediatly after payment is recieved.

I am an individual and would like to register an .si domain. Can I do that?

With new rules regarding .si domains coming into effect on November 6th 2008, .si domains are available to individuals as well.

.eu domains

How can I register an .eu domain?

1. start a domain registration at our site,
2. after completing the registration form, you will recieve a confirmation e-mail with payment instructions,
3. domain is registered immediatly after payment is recieved.

I would like to transfer my .eu domain to Domenca. How can I do this?

1. fill out the form on our site and enter your user data,
2. after completing the form, you will recieve a confirmation e-mail with payment instructions,
3. the transaction is started after payment is recieved,
4. Arnes forwards the message to the domain owner's e-mail,
5. the owner confirms the transfer by clicking the link in the e-mail sent by Arnes or by sending a fax to +386 4 583 19 99,
6. Arnes confirms the transfer, the transaction is complete.

What is the maximum registration period for .eu domains?

You can register .eu domain for a 1 year period with option for renewal.

I forgot to renew my .eu domain. What can I do?

After the registration period runs out, .eu domains are immediately transfered to 'quarantine'. They stay quarantined for 40 days, during which websites and e-mails associated with this domain name are not active. After the quarantine period is over, the domain is available on the free market on a first-come first-served basis.
If you wish to recover your domain from quarantine, you can do this by waking it up. A fee is demanded for this action by Eurid. For information on recovering your domains from quarantine, feel free to contact us via e-mail support@domenca.com or by calling us on +386 4 58 35 444.

Transfer of domains

Where can I get the authorisation code?

Accordingly with ICANN rules, some domain transfers need to be authorised by entering a code, which can be acquired at your current domain registrar. kladno z ICANN-ovim pravilnikom je pri nekaterih domenah potrebno prenos avtorizirati tudi z vnosom avtorizacijske kode, ki jo dobite pri obstoječem registrarju domene. You can find your registrar's data at http://www.whois.domenca.com

What do I need to know before I start transfering my domain?

1. You need access to the administrative e-mail. You can check out which is the administrative e-mail by visiting http://whois.domenca.com.

Example:

• Domain Name: MICROSOFT.COM
  Administrative Contact: Microsoft Hostmaster
  (MH37-ORG) msnhst@MICROSOFT.COM
  Microsoft Corp
  One Microsoft Way
  Redmond, WA 98052
  US
  425 882 8080 Fax- - - .: 206 703 2641

The administrative e-mail for microsoft.com is msnhst@microsoft.com. If you had access to this account you could transfer it or change settings.

2. In some cases the domain cannot be transfered:

• if You do not have access to the administrative e-mail and you therefore cannot confirm the transfer,
• if the domain is avout to expire (a few days before the expiration date) or has already expired,
• if the domain is, for any reason, locked by the current registrar,
• some registrars do not allow the domain to be transfered if it is less than 60 days before the expiration date.

3. We do not return funds for a domain transfer that was not complete. You can use these funds for a transfer of registration of an other domain

Domain renewal

Will I be notified before my domain expires?

You will be notified 90, 60, 30 and 5 days before the expiration date. We will send you these reminders to your administrative e-mail.

IMPORTANT: If you are not following your administrative e-mail, you will not be able to follow these reminders.

We have recieved a message that our domain has been renewed, but it is still not working. What is up with that?

All changes regarding domains (registration, renewal, DNS settings) come into effect in 24-48 hours - when the global WHOIS database is refreshed. To avoid any possible annoyances, please renew your domain in adequate time.

Domain management    

How can I manage my domain?

After registering a domain with us, you can access the Control panel at:

http://moja.domenca.com/cp

Here you can change your owners', administrative, payment and technical contact, register new DNS servers and add new users of the domain. You can also transfer the ownership of the domain (selling it) to a new user, unless where other procedures are required by the registrar (.si, .eu ...).

IMPORTANT: To access the control panel, you need to provide your user data. You provided your username and password in the second step of the registration - they are activated together with your domain, 24 to 48 hours after the registration.

I have lost my username and password. What now?

For your safety, we do not store users' usernames and passwords for better.

You can retrieve your lost or forgotten password through your administrative mail. You can check out which is your administrative contact via http://whois.domenca.com.

If this address is not valid, the owner of the domain can file for a change of the administrative e-mail contact.
Please fill the form and send it to our fax on +386 4 58 31 999.

I am wondering if I can change the name of my domain. If it is possible, how can I do it?

The domain name is the only part of the domain, which can not be changed during the period it is registered for. Domain registrars do not accept cancelations, so we cannot refund you. We suggest you register an additional domain and then renew only the one you wish to keep. You can also use this to your advantage: search engines will index both of your domains, increasing the amount of visitors to your site.

I wish to change the DNS servers for my domain, but I keep getting an error message. What is wrong?

1. Your DNS servers are not registered. You can find registered DNS servers on http://www-whois.internic.net/cgi/whois - type in your IP address or your DNS.
    
2. Your domain is locked. In this case, you can not make any changes. If the domain is registered at Domenca, you can edit this at http://moja.domenca.com/cp
3.  
4. Your domain is being transfered. Data cannot be changed during this period.
5.  
6. When changing DNS servers, enter only names of the servers, not IP addresses - this is not possible.

How to renew a domain registration?

By renewing a domain, you renew your ownership right to the domain. The process is simple:

1. fill out the form on our site and enter and your user data
2. after completing the form, you will recieve a confirmation e-mail with payment instructions,
3. domain is registered immediatly after payment is recieved.